Case Study 11: So how do you do it?

In company consultancy to coach teams from two sites involved in similar processes and to facilitate optimising the process

This company is a key supplier of high tech electronics for defence and aerospace applications. Across two sites they process customer units that have been returned for repair. The time to process units from receipt to dispatch and return to the customer ranged between 190 days and 250 days (allowing for the purchase of unique parts). Obsolescence is a real problem with this type of product.






Each sites process mapped their own process to fully understand what was currently going on.
They then broke the process into four parts and worked together as four sub teams to work out how they could optimise the process for both sites.

Over two days they developed a new process and identified the actions needed to accomplish it.

The teams concluded that by optimising their processes and changing the way they manage suppliers and prepare for units coming in.

This meant they could achieve a turn time of 45 days for most units and free up about £1m for the business.

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Customer Profile

Defence Electronics

Main focus of activity
Eradication of waste from and optimising the process

1. Potential freeing up of £1m cash
2 80% reduction in turn-time





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